Returns & Refund Policy
At Eagle Power, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with our simple and transparent return and refund process.
1. Returns Window
You may request a return within 7 days from the date of delivery of your order.
To be eligible for a return:
- The product must be unused and unopened.
- The item must be in its original packaging with all seals, labels, and accessories intact.
- Proof of purchase (Order ID or Invoice) must be provided.
For hygiene and safety reasons, opened or used wellness, herbal, Ayurvedic, or personal care products cannot be returned unless they are received damaged or defective.
2. Return Process
To initiate a return, please contact our customer support team at:
Email: contact@eaglepower.online
Please include:
- Order Number
- Product Name
- Reason for Return
- Photos (if the product is damaged or incorrect)
If your return request is approved, we will provide you with return instructions, including the return shipping address.
Please Note: Products returned without prior approval will not be accepted.
3. Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item
Please notify us within 48 hours of delivery by email with clear photographs or videos of the package and product.
Once verified, we will arrange a replacement or refund as applicable.
4. Return Shipping Charges
If the Return Is Due to Our Error
If you received:
- Wrong Product
- Damaged Product
- Manufacturing Defect
We will bear the return shipping cost and arrange the return wherever applicable.
Customer-Initiated Returns
If the return is due to personal preference, incorrect order placement, or change of mind, the customer will be responsible for the return shipping charges.
5. Refund Policy
Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- The refund will generally be completed within 5–7 business days, depending on your payment provider or bank.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
6. Non-Returnable Products
For health, hygiene, and safety reasons, the following products are not eligible for return or exchange:
- Opened or used Ayurvedic products
- Herbal supplements with broken seals
- Personal care and intimate wellness products
- Products damaged due to misuse or improper handling
- Products returned without original packaging
- Gift cards and promotional items (if applicable)
If you are unsure whether your product qualifies for a return, please contact our customer support team before sending it back.
7. Order Cancellation
Orders can only be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled. However, you may request a return if your order is eligible under this policy.
8. Replacement Policy
Eligible products may be replaced instead of refunded in cases where:
- The wrong product was delivered.
- The product arrived damaged.
- The product has a verified manufacturing defect.
Replacement requests are subject to stock availability.
9. Contact Information
For any questions regarding returns, refunds, cancellations, or replacements, please contact us:
Eagle Power
📧 Email: contact@eaglepower.online
📞 Phone: +91 7428489050
📍 Address:
C-84, Sector 2, Noida Uttar Pradesh – 201301